dp333's Privacy Policy

1 What information do we collect?

To create your account on dp333, process transactions, and provide you with the best service, we collect certain personal information. We only collect information that is necessary to operate our services.

1.1 Information You Provide Directly

When you register with dp333 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and contact details
• Password (stored in encrypted form)
• Documents required for identity verification (copy of national ID card or passport)
• Financial information such as bKash, Nagad, Rocket, or Upay mobile banking numbers

1.2 Information Collected Automatically

When you browse our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Time and sequence of page visits
• Session data and cookie information
• Transaction history and gaming activity

2 How is your information used?

dp333 uses your information only for the following legitimate purposes. We never use your information for unauthorised purposes.

• Creating and managing your account and verifying your identity
• Processing deposits, withdrawals, and bonus transactions
• Preventing fraud and ensuring the security of the platform
• Providing 24/7 customer support in Bengali
• Sending you relevant promotional offers and bonuses (you can opt out at any time)
• Improving platform performance and enhancing the user experience
• Ensuring responsible gaming and preventing excessive gambling
• Fulfilling applicable legal obligations

3 Sharing Information with Third Parties

dp333 does not sell or lease your personal information. However, to operate our services, we may share necessary information with the following parties in specific circumstances:

3.1 Payment Processors

To securely complete your financial transactions, necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These service providers follow their own strict privacy policies.

3.2 Technology and Software Partners

To manage our game portfolio, operational data may be exchanged with game developers such as Pragmatic Play, JILI, PG Soft, and Spribe. This data never reveals your identity.

3.3 Legal Requirements

If a valid order is received from a court, regulatory body, or law enforcement authority, information may be provided to fulfil legal obligations. In such cases, we will make every effort to notify you in advance wherever possible.

3.4 Fraud Prevention

If suspicious activity related to money laundering or fraud is detected, information may be shared with the relevant authorities. This is essential for the security of all our users.

4 Cookie Policy

The dp333 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and verify security
• Functional Cookies: To remember your language preferences and settings
• Analytics Cookies: To monitor and improve website usage
• Marketing Cookies: To display relevant advertisements and offers (can be disabled)

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some website features to not work properly.

5 Data Security Measures

Keeping your personal and financial information secure is dp333's top priority. We use the highest industry-standard security technology.

• SSL/TLS Encryption: All data transmission between you and our servers is protected with 256-bit SSL encryption
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept
• Two-Factor Authentication: An additional verification layer for logging in and making important changes to your account
• Firewall and Security Monitoring: Our servers are monitored around the clock by security specialists
• Data Access Controls: Only authorised staff can view the information they need
• Regular Security Audits: Regular audits are conducted by third-party security specialists

6 Data Retention Period

How long dp333 retains your information depends on the type of data and the purpose for which it was collected.

• Account Information: Retained while your account is active and for at least five years after it is closed
• Transaction Records: Kept for at least five years for financial regulatory and audit purposes
• Customer Service Communications: Retained for up to two years for issue resolution and quality control
• Cookie Data: Most cookies are deleted at the end of a session; persistent cookies are kept for a maximum of one year

After the specified period, your information is securely deleted or anonymised so that you can no longer be identified.

7 Your Rights

As a dp333 user, you have several important rights over your own information. Contact us to exercise these rights.

7.1 Right to Access Your Information

You can request that we tell you what information we hold about you. We will provide you with a complete report within 30 working days.

7.2 Right to Correct Your Information

If there is any incorrect or outdated information in your account, you can request that it be corrected. We are always ready to update accurate information.

7.3 Right to Delete Your Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations and fraud prevention requirements.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving marketing emails or promotional messages at any time. Contact our live chat support or email us at [email protected].

7.5 Right to Data Portability

You have the right to receive a copy of your personal data in a common format, which you can use elsewhere.

8 Protection of Minors

dp333 is operated exclusively for individuals aged 21 and above. We actively take steps to prevent minors from accessing the platform.

• Age verification is mandatory at the time of registration
• Identity documents are verified in cases of suspicion
• Deposits and withdrawals are suspended until verification is complete
• If we are informed that a minor is using our platform, their account will be closed immediately

If you believe a minor is using our platform, please contact us directly.

9 Changes to the Privacy Policy

dp333 may update this privacy policy from time to time. Before any significant change takes effect, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A clear notice will be displayed on the main page of the website
• The "Last Updated" date at the top of the policy will be changed

Continuing to use the platform after a change is made will be taken as your agreement to the updated policy. If you do not agree to the new policy, you may request that your account be closed.

10 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the channels below. Our privacy team will review your matter promptly.

• Email: [email protected]
• 24/7 Live Chat Support — Chat with us in Bengali

We are always committed to your wellbeing and to protecting your privacy. Our goal is to make your experience at dp333 safe, transparent, and enjoyable.